Player Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Cherry Fiesta. We take privacy seriously and aim to be clear about the types of data we hold, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, email address, telephone number and postal address. We also collect identity documents where verification is required, in line with our responsible gaming and security checks.
Technical data
We collect device and connection information, including IP address, browser type, operating system, device identifiers and location data where you consent. This information helps us deliver the service, detect fraud and maintain security.
Transactional data
Transaction and payment records are stored for account management and compliance purposes. This includes deposit and withdrawal history, selected payment methods and basic banking details necessary to process payouts. We do not store full payment card details on our systems where third-party payment processors are used.
How we use your information
We use your data to operate your account, process deposits and withdrawals, verify identity, prevent fraud, manage disputes and comply with legal obligations. We also use information to provide customer support, investigate misuse, and to improve site functionality and security. We do not use your information for marketing without your consent.
Data protection practices
We restrict access to personal data to authorised staff and service providers who need the information to perform their roles. We use technical and organisational measures such as encryption, access controls and monitoring to protect data. Where third parties process data on our behalf, we require them to meet appropriate security standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, and to analyse site usage. Some cookies are essential for account functionality, while others are used for analytics and performance. You can manage cookie preferences through your browser settings or via our cookie banner where provided.
Your rights
You have the right to access, correct or request deletion of your personal data, subject to any legal or regulatory requirements that require us to retain certain records. You can also object to or restrict processing in certain circumstances and request a copy of your data in a portable format. Where processing relies on consent, you may withdraw that consent at any time.
Access, correction and deletion
To access, update or delete your information, contact our privacy team. We will respond to requests in line with applicable law. Note that deleting your account may be subject to outstanding verification, pending transactions or legal retention obligations.
Information sharing and third parties
We share data with service providers who support payments, identity verification, customer support and fraud prevention. We may also disclose information when required by law or to protect our rights. We will only share the minimum data necessary and will use contractual safeguards with those third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices. When material changes occur we will notify you through the site or by email. The current version will always be available on our website.
Contact
If you have questions or want to exercise your rights, please contact our privacy team at [email protected]. For general enquiries you can also use the account help options within Cherry Fiesta.