User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use the Cherry Fiesta platform. They explain the relationship between us and our users, the responsibilities you agree to when opening an account, and the basic operating rules for promotions, payments and disputes. We ask you to read them carefully before registering or making deposits.

Account responsibilities

When you open an account with us you must provide accurate, current information and keep login details secure. You are responsible for all activity carried out through your account. We may suspend or close accounts where we suspect unauthorised use, fraud, irregular play or a breach of these terms. Only one account per person is permitted unless we have agreed otherwise in writing.

Eligibility requirements

Accounts are available only to persons legally allowed to gamble in their jurisdiction. You must be at least 18 years old or the minimum age in your jurisdiction, whichever is greater. We do not accept registrations from residents of restricted countries; these include, but are not limited to, Israel, the United States, South Africa, Italy, Denmark, France, Spain, Bulgaria, Belgium and Singapore. We may require proof of identity and age before you can play or withdraw funds.

Acceptable platform use

Use of Cherry Fiesta is for lawful, personal entertainment only. You must not use the platform for money laundering, to place bets on behalf of others, or to attempt to manipulate games or promotions. We reserve the right to limit, suspend or close accounts where activity appears artificial, abusive or in breach of our rules. Chargebacks and unauthorised payment disputes may lead to account closure and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be made available with each offer. In general, bonuses require a qualifying deposit, are subject to wagering requirements and game contribution rules, and may exclude certain games. We may void or reclaim bonuses and winnings where play is irregular or where a player has breached these terms. Free-spin and no-deposit winnings may be capped as stated in the specific promotion terms.

Deposits and withdrawals

Minimum deposit and withdrawal requirements apply and may vary by payment method. The site sets a minimum deposit threshold of 20 credits or the local equivalent; specific amounts depend on the chosen method. Withdrawals may enter a pending review period of up to 48 hours for verification and fraud checks. We may ask for identity documents, proof of address and, where applicable, notarised documents before processing certain withdrawals. Payments are made only to accounts in the registered player name.

Limits and restrictions

We may apply deposit limits, wagering limits and withdrawal restrictions for regulatory, security or responsible gambling reasons. Where lifetime withdrawal arrangements apply, payments may be made in instalments in line with our internal policies. Exact limits and schedules will be communicated to affected customers.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We aim to investigate and respond promptly. If we cannot resolve a dispute directly, we will outline available escalation paths and any independent dispute resolution options that may apply depending on jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.