Responsible Gambling at Cherry Fiesta Casino
At Cherry Fiesta we take player safety seriously. We want everyone to enjoy controlled play and to stay in charge of their gambling. This page explains the tools and guidance we offer to help you gamble responsibly and where to go for extra support if you need it.
Our player protection principles
We promote safe, responsible gambling by encouraging realistic limits, fair access to account controls and prompt support when concerns arise. We expect customers to play only with money they can afford to lose and to seek help if gambling is affecting daily life, work or relationships.
Activity-control tools
You can control your activity using built-in account tools or by contacting our support team in the Help centre. Tools include:
- Deposit limits - set daily, weekly or monthly deposit caps to control how much you load into your account.
- Loss limits - restrict how much you can lose over a chosen period.
- Session time reminders and authorised time-outs - receive alerts or take a short break from play.
- Self-exclusion - opt to suspend access to your account for an extended period if you need to step away completely.
How to set or change limits
Limits can be applied and adjusted in your account settings or by contacting our support team via the Help centre. We may request verification before certain changes take effect to protect your account.
Deposit and time controls
You control deposit frequency and size. We recommend setting limits that reflect your personal budget. Time controls and reminders help prevent long sessions—use them to take regular breaks and to avoid chasing losses.
Self-exclusion and account breaks
If gambling becomes a problem, self-exclusion allows you to block access to your account for a chosen period. You can also request a temporary account closure or an extended break. Contact support if you want to discuss the best option for you.
Recognising problematic behaviour
Watch for signs such as spending more than intended, hiding activity, borrowing money to gamble or feeling distressed about gambling. These are signals to use limits, take a break and seek help.
Tips for maintaining control
- Set realistic deposit and loss limits and stick to them.
- Use session reminders and take regular breaks.
- Avoid gambling when stressed or under the influence of alcohol.
- Keep gambling as entertainment, not a way to make money.
- Review activity and spending regularly in your account history.
Professional help and support organisations
If you or someone you know needs extra support, consider contacting reputable UK organisations such as GamCare, GambleAware or NHS gambling support services. These organisations offer confidential advice, self-help tools and referral to specialist treatment where needed.
Contacting us
If you want help applying limits, need to self-exclude or have concerns about your account, please visit the Help centre or contact our support team through your account. We will treat all requests seriously and act quickly to protect your play.